Privacy Policy – Mount Global

Website: mount.ind.in

At Mount Global, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make a purchase from our website, mount.ind.in.

1. Data Fiduciary and Contact Information

Details	Information
Data Fiduciary (The Company)	Mount Global
Website	mount.ind.in
Grievance Officer/Contact for Privacy Matters	Name: Jigar Dedhia Email: info@mount.ind.in Address: Malad East, Mumbai, Maharashtra - 400097 India

2. Personal Data We Collect

We collect personal data that you voluntarily provide to us when you interact with our website, such as when you register an account, place an order, or subscribe to our mailing list.

Category of Data	Examples of Data Collected	Purpose of Collection
Identity & Contact Data	Name, email address, phone number, billing address, shipping address.	To create your account, fulfill and deliver your orders, and communicate with you about your purchase.
Financial/Transaction Data	Payment method (processed securely by third-party gateways), purchase history, transaction details.	To process your payment, prevent fraudulent transactions, and manage returns/refunds. (We do not store your full credit/debit card details.)
Communications Data	Feedback, product reviews, email correspondence, and chat logs.	To provide customer support, respond to inquiries, and improve our services.

3. Non-Personal Data We Collect (Automatic Data Collection)

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, web browser type, time zone, and cookies installed on your device.
• Usage Information: Details about how you interact with our website, such as the pages you view, the hair accessories you browse, and the search terms that referred you to the site.

This information is primarily used for analytics, to help us understand visitor behavior, and to improve our website experience.

4. How We Use Your Personal Data (Purpose Limitation)

We use your personal data only for the purposes for which it was collected, as specified below:

• Order Fulfillment: To process your purchases, package your hair accessories, and arrange for delivery.
• Customer Communication: To send you updates on your order, notify you about changes to our services, and respond to your questions.
• Marketing (with Consent): To send you promotional offers, information about new products, or personalized recommendations, only if you have explicitly consented to receive such communications (e.g., ticking an opt-in box).
• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Disclosure and Sharing of Personal Data (Third Parties)

We consider your personal data confidential and do not sell it to third parties. We only share your data with trusted third parties who help us operate our business:

Third Party	Purpose of Sharing
Payment Gateways	To securely process and verify your online payments.
Logistics Partners/Couriers	To collect and deliver your order to your provided address.
IT & Website Service Providers	To host our website, manage databases, and provide technical support.
Marketing Platforms	To manage email campaigns and provide targeted advertising (only with your explicit consent).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your data for the specified purposes and in accordance with our instructions.

6. Your Rights as a Data Principal (As per DPDP Act, 2023)

As a customer of Mount Global, you have the following rights regarding your personal data:

• Right to Access: You have the right to request confirmation of whether we are processing your personal data and to request a copy of the data.
• Right to Correction/Grievance: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure (Withdrawal of Consent): You have the right to withdraw your consent and request the deletion of your personal data, subject to legal retention obligations.
• Right to Grievance Redressal: You have the right to contact our Grievance Officer to report any complaint or issue regarding the processing of your data.

To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 1.

7. Data Security and Retention

Security Measures: We implement reasonable security practices and procedures, including technical and physical safeguards, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g., to process your order, maintain your account) or as required by Indian law. Once the purpose is served, your data will be securely disposed of.

8. Cookies Policy

Our website uses 'cookies' to enhance your browsing experience. Cookies are small text files placed on your device. We use them for:

• Functionality: To remember items in your cart and your login details.
• Analytics: To track visitor traffic and understand how the site is being used.
• Personalization: To show you relevant products and ads based on your interests.

By using our website, you consent to the use of cookies. You can manage or block cookies through your browser settings, but please note that this may affect the functionality of the website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" and will be posted on this page. We encourage you to review this policy periodically.