Company Name: Mount Global
Address: Malad East, Mumbai – 400097 India
Website: mount.ind.in
Email for Support: info@mount.ind.in
Contact Number: +91 9326252167
1.1 Order Cancellation by the Customer
Before Shipment: Orders can be cancelled by the customer for a full refund if the request is made before the order has been shipped. To cancel, please contact us immediately via Email or Phone with your Order ID.
After Shipment: Once an order has been shipped, it cannot be cancelled. The customer must wait for the delivery and then follow the Return Policy (Section 2) to request a refund.
1.2 Order Cancellation by Mount Global
Mount Global reserves the right to cancel an order under the following circumstances:
In case of cancellation by Mount Global, a full refund will be processed to the original mode of payment within a few business days.
2.1 Return Eligibility
Due to the personal nature of hair accessories, we accept returns only under specific conditions to maintain hygiene and quality for all customers:
| Condition | Eligibility | Details |
|---|---|---|
| Damaged/Defective Product | Eligible | Item must be returned within 7 days of delivery. Photos/videos of the damage are required. |
| Wrong Product Received | Eligible | Item must be returned within 7 days of delivery, unused, and in original packaging. |
| Change of Mind/Unwanted Item | NOT Eligible | We do not accept returns or exchanges for a change of mind due to hygiene concerns. |
| Used or Opened Accessories | NOT Eligible | Products must be unused, unwashed, and in the same condition that you received them. |
| Sale/Clearance Items | NOT Eligible | Items purchased during a sale or marked as clearance/non-returnable are final sale. |
2.2 Initiating a Return (For Eligible Items Only)
Contact Support: You must contact our Customer Support team at our support email or contact number within 7 days of receiving your order.
Provide Details: State your Order ID, the reason for the return (e.g., damaged), and attach clear photographs/videos showing the issue.
Return Authorization: Our team will review your request and, if approved, issue a Return Authorization Number (RAN) and guide you through the return process.
Packaging: Ship the item back to our Malad East address in its original packaging, including all tags and labels. Please clearly mark the RAN on the package. Note: Return shipping costs are borne by Mount Global only if the return is due to damage, defect, or receiving the wrong item. For other returns (if exceptionally approved), the customer bears the shipping cost.
2.3 Refund Process
Inspection: Once the returned item is received, it will be inspected by our Quality Control team. The item must meet the return criteria (unused, undamaged other than the reported issue, and in original packaging).
Approval/Rejection: We will notify you of the approval or rejection of your refund request.
Refund Initiation: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the time taken for the refund to reflect in your account may vary based on your bank's processing time.
Deductions: Original shipping charges are non-refundable, except in cases where the entire order was cancelled before shipment or if the item was deemed damaged/defective.
If you have any questions about our Refund and Cancellation Policy, please contact us at:
Mount Global
Email: info@mount.ind.in
Phone: +91 9326252167
Operational Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Hair Accessories Manufacturers
Supported Payment Method
